Privacy Policy (GDPR)

1. What Data We Collect and Why

Through the secure forms on our website, we collect the following data from users who request a pre-audit or a price quote:

• Full Name / Company: To identify you correctly during the initial correspondence.
• Email Address: To send you technical reports and service proposals.
• Phone Number: To contact you directly in order to clarify the code or server issues you report.
• Website URL: To run SEO performance analyses, Core Web Vitals speed tests and error audits.

2. Legal Basis for Processing

These data are processed solely on the basis of pre-contractual steps taken at the user's request (Art. 6(1)(b) GDPR) and the Agency's legitimate interest in responding to the enquiries submitted. We do not use your data for unsolicited automated newsletter campaigns (spam) and we do not sell it to third-party databases.

3. Data Retention Period

Data entered in the forms is stored for a maximum of 12 months where the discussions do not result in a commercial contractual agreement. For active clients, data is retained for the entire duration of the contract plus the statutory financial archiving period required by Romanian law.

4. Backend Data Security

All data flows are encrypted through secure SSL (HTTPS) connections. Information is stored on secure, optimized server instances at ServerPanda.ro, protected by active firewalls, access-limiting systems and secure storage. Only authorized technical staff have access to the details of the requests submitted.

5. Your Rights

Under the GDPR, you have full rights: the right of access to your data, the right to rectify inaccurate information, the right to erasure of records ("right to be forgotten"), the right to restrict processing and the right to lodge a complaint with the supervisory authority (ANSPDCP, the Romanian data protection authority). To exercise these rights, you can send a request to [email protected].